Call Detail Record (CDR) Analysis
CDR contains information about each call which can help improve customer experience. Before using big data solutions, telecom companies used to spend a lot of time on this. Now, telecoms can review metrics such as packet loss, call quality, and call latency in real-time and take appropriate actions
Benefits for the company
The telecom service providers can reliably detect patterns in CDR, allowing them to adjust their services as needed, resulting in a better customer experience.
Type of expertise/ AI domain
Machine Learning and Statistics, Speech Analysis
Internal data required
Call Detail Records