A number of machine-learning-based technologies allow insurance companies to automate the claims process, reducing the waiting time and freeing agents to work on less routine tasks. Recognizing human speech can help digitize claims handling. Since much of a customer service rep’s time is spent processing claims over the phone, speech recognition can help with transcribing and interpreting information.
Type of expertise/ AI domain
Voice APIs, Speech to Text, Image Recognition – Natural Language Processing
Internal data required
Claims related data, Customer Interaction Data