Claims Triage and Forecasting / Claims Automation
Recognizing human speech can help digitize claims handling. Since much of a customer service rep’s time is spent processing claims over the phone, speech recognition can help with transcribing and interpreting information.
Benefits for the company
For claims triage, not being able to accurately isolate claims that warrant fast settlement—or deeper investigation— can be expensive and result in some significantly over- or under-paid claims. AI-powered systems are more sophisticated and nuanced than a rules-based system, and can make increased granularity a reality.
Type of expertise/ AI domain
Voice APIs, Speech to Text, Image Recognition – Natural Language Processing
Internal data required
Claims related data, Customer Interaction Data