Customer Sentiment Analysis


The Natural Language Processing analyzes text data to extract information. It helps to identify words bearing a negative, positive or netural attitude of the customer towards the brand

Benefits for the company

Gathering customer feedback is extremely important for e-commerce sites. The project will help the business in improving their product and services to meet the consumer needs.



Type of expertise/ AI domain

Natural Language Processing

Internal data required

Social Data for the Company, Online Reviews

External data possible

Online Surveys

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