Improve Customer Service
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Big data analytics offers businesses the potential to enhance their processes so that customers enjoy transacting online. Automating the sales interaction, lead generation, customer requests using AI Bot can ease the customer journey/experience with the business and prove to be an efficient way of keeping the customer engaged and costs low for the company. Natural language processing allows customers to communicate with voice-based bots and data can be stored for future purposes to improve upon and learn from.
Benefits for the company
A customer is central to any business, especially e-commerce.When businesses know more about their customers and what they want, they are able to devise the best strategies to improve their customer service.
Feasability
High
Type of expertise/ AI domain
Natural Language Processing
Internal data required
Customer Interaction Data
Personalizing services and giving customers what they really want and need is essential to keeping them happy