Real-time customer billing
Electric/Water/Gas
Companies use a whole bunch of applications and software to manage numerous customers, billing, payment, invoicing. Customers, in their turn, have an opportunity to monitor the transaction as well.
The operational management software tracks operational activity and transactions in real-time and takes immediate actions in terms of billing, payment, prepaid and postpaid services, and communication services.
Benefits for the company
To bring visibility into the service provision process, billing and payment operations, improve quality and eliminate delays, misunderstanding or disputable issues, therby, improving customer service drastically.
Feasability
High
Type of expertise/ AI domain
Advanced Analytics, Real time data management
Internal data required
Real time usage data, customer profile, behviour data